FAQ

Wharton Operations supports a wide variety of services for the Wharton School. Below are some common questions and how to handle them.

Which buildings does Wharton Operations manage?

Operations is responsible for the core Wharton campus, including:

If I have a question about another building at Penn, who do I contact?

Contact Penn Facilities and Real Estate Services.

How do I reserve a classroom or conference room?

How do I inquire about, change the day/time or cancel my reservation?

  • The best practice to communicate changes, updates and/or to cancel your reservation is to reply to the confirmation email that Wharton Operations sent you confirming the space for your meeting or event.  If you cannot find your confirmation email you can view a list of your requests via the room request website under “View My Requests”.  From that list you can select the reservation you would like to change, update or cancel by clicking on the email icon, which will auto fill an email to Wharton Operations that contains the specific reservation number for your event.  You can also send and email to scheduling@wharton.upenn.edu with the details of your inquiry, day/time change or notice of cancellation.
  • Please note that a minimum of 48 hours notice is required for cancellation of space.  If you need to cancel your reservation less than 24 hours before your event you will need to call the Wharton Operations Customer Support Center at 215-898-2575.
  • For inquires regarding special events, receptions and conferences please forward the confirmation email that Wharton Operations sent you to eventmanager@wharton.upenn.edu with the details of your inquiry.

How do I reserve a Group Study Room?

Only Wharton students can reserve  Group Study Rooms. Use Spike to place your reservation. Note that Group Study Rooms cannot be reserved as part of a special event or a conference as they must be available for student group projects and study.

Can I reserve the Colloquium Level of Jon M. Huntsman Hall (JMHH 8th floor)?

Please visit our Special Event Reservation Process page for more information on reserving the Colloquium Level of Jon. M Huntsman Hall.

Who do I contact to reserve other spaces at Penn?

Please visit the Perelman Quadrangle and University Hospitality Services websites for more information on the spaces they manage.

I am not affiliated with the University, how can I reserve space at Penn?

Both Perelman Quadrangle and University Hospitality Services reserve space for groups and individuals that are not affiliated with the University of Pennsylvania.  Please visit their websites for more information.

How can I get access to loading docks?

Jon M. Huntsman Hall, Steinberg Hall-Dietrich Hall and Vance Hall have loading docks. Visit our Deliveries page for more information.

How do I report a housekeeping or maintenance issue?

Email the Customer Support Center with a description of the issue or your request for service.

How do I initiate a project?

Email the Customer Support Center with the details of your request.

How do I check the status of a project?

Email the Customer Support Center.

How do I order new furniture?

Email the Customer Support Center with the details of your request.

How do I order keys?

Email the Customer Support Center, with your request and 26-digit University budget code.

Where is lost and found?

The Jon. M Huntsman Hall Locust Walk security desk manages lost and found for the Wharton campus.

Where is the closest parking lot to the Wharton campus?

The parking garage at the corner of 38th and Walnut Streets is the closest public parking garage to the Wharton campus.  Directions can be found here.

Where can I get Wharton apparel?

Visit the Wharton Store on campus at 400 Steinberg Hall – Dietrich Hall, 3620 Locust Walk or online.

Where are the cafes located?

In Jon M. Huntsman Hall the Bridge Cafe is located on Locust Walk and the Plaza Cafe is located on the 2nd floor. Joe’s Cafe is located on the ground floor of Steinberg Hall – Dietrich Hall.

How do I subscribe or unsubscribe to my building’s email alert and update list?

You can manage your subscription here.

Where can I find school closing information?

  • If not already a member – register for UPennAlert Notifications to receive University announcements via text message, voicemail and email.
  • Call the University of Pennsylvania MELT LINE by dialing 215-898- MELT (6358).
  • Go to the University of Pennsylvania website.

What does it mean if the University suspends normal operations?

If the University suspends normal operations all Wharton buildings will be closed including Colonial Penn Center, Lauder-Fischer Hall,  Jon M. Huntsman Hall,  Steinberg Hall – Dietrich Hall and Vance Hall.  Essential personnel will be required to report to campus but all classes, events and all other activities scheduled in Wharton campus buildings will be cancelled. Please contact Wharton Operations the next operational business day to inquire about rescheduling your event or scheduling a make-up class. Faculty, staff and PhD’s will still have access to their office via card readers at the main entrances.